1. Ordering process
■ Ready-made products
■ Custom order/semi-custom order
2. Delivery time
Delivery times vary depending on the product.
Please refer to the delivery time estimates listed on each product page.
Please note that the dates listed are only estimates. There may be delays due to out-of-stock items, shipping delays, etc. Also, we may not be able to arrange for products to be shipped due to discontinuation, out-of-stock items, or discontinued items.
Please note that we cannot accept returns or exchanges even if the actual delivery of the product is later than the stated delivery date.
If you are in a hurry, please contact us in advance by phone or inquiry.
3. Reception date
All submitted data will be checked by our expert staff.
If a problem is found with the printing process, our staff will stop the process, report the problem to the customer, and provide instructions on how to fix it.
Generally, you will be required to correct any problems and submit the data again, but if the data is submitted the following day, then the data will be considered as the acceptance date.
It is important that you check your data before submitting it.
Please note that orders and data submissions received on Saturdays, Sundays, public holidays, and on our store's closed days will be processed on the next business day.
Shipping companies are typically very busy in December. Please also note that delays may occur due to weather conditions such as snow and typhoons.
■Shipping Notice
Once your item has been shipped, we will send you a "Item Shipment Completion Email." If you have not received your item, please contact the shipping company directly using the tracking number provided in the email.
■Delivery time
Please refer to this map for the expected arrival date after shipment completion.
This is a guideline for delivery by Sagawa Express.
Although we cannot guarantee delivery due to weather and traffic conditions, please use this information to help you calculate delivery times.
We are very sorry, but we are unable to specify delivery times. Please contact us if you are in a hurry.
4. Payment Methods
■ Bank transfer
After placing your order, please transfer the payment.
For bank transfers, your order will be considered official once we have confirmed the payment. After confirming the payment, we will begin arranging the product.
After making the transfer, if you can send us a copy of your payment by fax or email, the time it takes to confirm your payment will be reduced.
Please note that transfer fees will be borne by the customer.
Payments are processed Monday through Friday, excluding public holidays.
| Bank Name | Account | Branch Name | Account Number | Name holder |
|---|---|---|---|---|
| Mitsubishi UFJ Bank | Regular | Hirakata Branch(651) | 0134973 | Homare Printing Co., Ltd. |
| Sumitomo Mitsui Banking Corporation | Regular | Hirakata Branch(158) | 4488107 | Homare Printing Co., Ltd. |
| Resona Bank | Regular | Osaka Nishi-ku Branch(108) | 0217621 | Homare Printing Co., Ltd. |
■Cash on delivery
Cash on delivery is only available for products that have the COD OK mark.
Cash on delivery fees will be borne by the customer.
If the total amount exceeds 300,000 yen (including shipping), we cannot ship by cash on delivery, so in that case we can only accept bank transfer (advance payment).
We only accept cash payments. Please pay the delivery person when you receive the item.
*We cannot accept refusals to accept products shipped via cash on delivery.
*Cash on delivery is not available for orders over 300,000 yen.
*Additional charges may apply for remote islands and some areas.
■ Credit card
We accept Visa and MasterCard cards.
The number of payments can be determined by the customer.
*Please use a card in your name.
| Timing of payment | The payment will be automatically debited from your designated account. The date of debit will vary depending on the card company. |
|---|---|
| Number of payments | You can choose for yourself. |
| Withdrawal name | Homare Printing Co., Ltd. |
| Notes |
|
■あと払い（ペイディ）
- 事前登録不要、クレジットカード登録不要。
- メールアドレスと携帯電話番号だけで、今すぐ購入可能。
- お支払いは翌月27日までに、コンビニ払い・銀行振込・口座振替で。
- 1か月に何度購入しても、お支払いは翌月まとめて1回でOK。
【ご利用の流れ】
- お支払い方法で「あと払い（ペイディ）」を選択して、メールアドレスと携帯電話番号を入力。
- SMSで送信される4桁の認証コードを入力して、購入を完了する。
- 翌月1日〜5日の間に、ご請求金額のお知らせがメールやSMSで届く。
- 翌月27日までに、コンビニ払い・銀行振込・口座振替でお支払いください。
【手数料について】
口座振替:：無料 銀行振込：金融機関により振込手数料が異なります コンビニ払い：最大390円（税込）
【本人確認について】
ペイディアプリから本人確認をすると、分割手数料無料*の3回あと払い**、ご利用可能額の確認、使い過ぎを防止する予算設定など、便利な機能がご利用いただけます。
【ペイディアプリのダウンロードはこちら】
App Store:
https://apps.apple.com/jp/app/paidy/id1220373112
Google Play ストア:
https://play.google.com/store/apps/details?id=com.paidy.paidy
*口座振替・銀行振込のみ無料
**1回のご利用金額が3,000円以上の場合のみ利用可能
5. Shipping Fees
Shipping fees by region
| Nationwide (excluding remote islands) | Hokkaido and Okinawa | |
|---|---|---|
| Small shipping fee (Orders below ¥20,000) |
¥700 | ¥1,300 |
| Standard Shipping fee (Orders below ¥50,000) |
¥1,200 | ¥2,100 |
| Large shipping fee (Orders over ¥50,000) |
¥2,100 | ¥3,800 |
*For remote islands, additional fees may apply in addition to the rates above. Please contact us for details.
*We can also ship ordered items overseas, but shipping fees are not included in the above list. Please contact us for details.
6. Cancellation Policy
Once an order has been placed, cancellations due to customer reasons cannot be accepted. In the case of an exchange, we will only exchange the same product if the product is defective upon receipt.